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aicare
aiCare is an artificial intelligence chat agent
aiCare presents the new generation of chatbot applications. The aiCare chat agent can understand user input in natural language and provides very close experience of human customer service agent.
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Be part of our mission
Chatbot is an algorithm, a programming script that is designed to give users the ability to communicate online in order to perform a certain task, without any engagement of the human factor. Organizations can benefit from smart chatbots as they automate their business. Through providing immediate answers, using less human resources and increasing self-service levels, and make their customer support more efficient.
Why aiCare?
Calling a customer center is rarely described as a pleasant experience. Organizations suffer from high costs, customer service agents have low morale and even customers suffer from long waiting times, poor service and usually unresolved cases. And when the three sides of the triangle are suffering, the industry needs a radical change. Today’s customers are expecting 24/7 service availability, provided in a personalized way and on their preferred channels.
Why aiCare is Different?
Rule-Based Chatbots
These chatbots follow pre-designed rules, with defined design paths using a decision tree.
AI Chatbots
AI chatbots use natural language processing (NLP) technologies to understand the intent behind the question and solve the customer’s problem without any human assistance. written by a human. The biggest difference with the rule-based chatbot is the usage of the machine learning models that significantly increases the functionality of the bot as it is able to identify hundreds of different questions written by a human.
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What is aiCare?
Virtual Agent
aiCare is a virtual agent that can understand customers, provide information, services and event perform transactions.
Integration
aiCare Chatbots integrate well with organizations websites and different social channels as well as backend information system
24/7 Customer Support
Organizations will not only provide a better customer experience, but also saves massively on customer service costs.
aicare
aiCare Platform provides Conversation Automation using Chatbot + Live Chat solution.
The consistent performance and availability of 24×7 chatbot can become complete or partial replacement of human Live chat agents, hence providing greater return on investment to the business.
aiCare as a virtual assistant, can be trained to answer business queries asked by customers. The business workflows can be integrated with chatbot along with backend systems.
It provides Artificial Intelligence based on Machine learning, Natural Language processing to understand human interaction and gives the best real time experience.
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aiCare Features
Deliver
contextual responses
aiCare can be trained to detect intents from text entered by users and start relevant workflows.
Multi
Language
support
aiCare is available in Arabic and English, +100 Languages Supported
Multi
Channels support
aiCare allows integration with many social channels Telegram , WhatsApp , Facebook Messenger, Instagram
Bot to
Agent
Handover
Provides transition from automated chatbot interactions to a live human agent when necessary.
Backend
system Integration
Can seamlessly integrate with pre-existing enterprise systems, ensuring streamlined data flow and functionality.
Scalability and Performance
AICare is designed to be scalable, it can perform with minimum network congestion and deliver high application performance.
Dashboard and Analytics
A centralized interface that provides an overview of bot activity, user interactions, Offers in-depth data analysis on bot interactions.
Auto Learn from Knowledge Base
Incorporates a self-learning mechanism, enhancing its response quality by extracting information from updated knowledge base documents.
Broadcasting across all Platforms
Sending News Updates and Announcements across all platforms where the chatbot is integrated.
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High-level Architecture
